The infotainment and navigation systems in an unknown number of newer Lexus vehicles shut down Tuesday, inflaming owners who took to social media to complain about the failure and speculate about what caused the crash.Toyota (tm), the parent company of the Lexus brand, confirmed the software glitch and is working on a fix, spokesman Maurice Durand told The company has not determined how many vehicles were impacted, although it's being described as widespread.Tesla has been the most prominent automaker to regularly issue over-the-air software updates, even offering the ability to pay to unlock new features.But, like with tablets and smartphones, seamless software updates can sometimes be a double-edged sword by breaking more than they fix.
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Lexus sold about 652,000 vehicles globally in 2015.
Lexus tweeted a lengthy explanation of the problem at around noon ET Wednesday.
It affects cars equipped with Lexus' Enform system with navigation.
Lexus social media channels have been flooded by frustrated owners, but the company has been unable to give any estimates for when the problem will be resolved.
The company also couldn't say whether customers will see the problem fix itself with another software update or if they will need to head into dealers to get it fixed.